Powerful features.
Simple to use.

iConnex gives your business the tools to communicate smarter, work from anywhere and deliver a better customer experience.

Desk phone, desktop PC and mobile showing an illustrative business calling interface
IP desk phone with handset and call controls
Calling on any deviceCalling & Call Control

Calling & Call Control

Call TransferBlind and attended transfers.
Call ForwardingFlexible forwarding rules.
Hold, Park & PickupManage calls across a team.
Caller ID SelectionPresent supported business numbers.
Hot DeskingWork from supported shared phones.
Presence & BLFMonitor extension status.
Receptionist managing incoming business calls
Route calls intelligentlyAuto Attendants & Routing

Auto Attendants & Routing

Multi-level Auto AttendantsBuild caller menus and departments.
Time-based RoutingBusiness hours, after-hours and holidays.
Number-based RoutingRoute by the number dialled.
Overflow RulesMove unanswered calls elsewhere.
Ring GroupsRing multiple users.
Shared VoicemailTeam and department voicemail.
Voice to Text VoicemailReceive supported voicemail messages as text.
Business HoursChange call handling around your opening hours.
Contact centre team handling incoming calls
Handle busy inbound callsQueues & Contact Centre

Queues & Contact Centre

Call QueuesQueue and distribute incoming calls.
Agent Login / LogoutControl queue availability.
Queue AnnouncementsKeep waiting callers informed.
Queue ReportingReview answered, missed and abandoned calls.
Supervisor ToolsSelected monitoring and coaching controls.
Priority & OverflowManage busy periods and escalation.
Laptop displaying an illustrative browser calling application
Connect your toolsApps, Integrations & AI

Apps, Integrations & AI

Any DeviceDesk phones, desktop, browser and mobile.
System IntegrationsConnect supported business tools and workflows.
AI Voice ReceptionistComing soon: exploring AI reception for common enquiries and routing. Final features and integration are still in development.
ReportingCall history, activity and operational reporting.
Call RecordingsRecord calls where appropriate and configured.
CRM ConnectivityConnect calling with supported CRM platforms.