Answer more calls
Designed to help provide another answering layer when your team is busy or unavailable, with the potential to support after-hours calls.
AI Voice Receptionists
Coming soon from iTelco
We're developing AI-powered voice reception tools designed to help businesses handle common enquiries, understand why someone is calling and connect them with the right person or next step.
Give more callers a way forward.
When reception and customer-service teams are busy helping someone else, incoming calls can be missed. Many callers have a familiar question, or simply need to reach the right person.
We're exploring how AI Voice could provide another layer of help, alongside the people who know your business.
What we're working towards
These are product objectives, not released features. AI Voice is not yet commercially available.
Understand the caller
We're working towards natural conversations that could help understand what someone needs, rather than relying only on rigid menu options.
Route intelligently
Intended to help connect callers with an appropriate person, team or next step, and hand over to a person when needed.
Handle common enquiries
Potential to help with approved answers to repeat questions, such as business hours, locations and standard service information.
Final features, integrations and availability are still being developed.
Built around your business.
Different organisations need different call experiences. We're considering how AI Voice could reflect the questions your callers ask and the way your team works.
Questions shaping the design
- What do your callers commonly ask?
- Where should each type of call be directed?
- When should a person take over?
- How should business-hours and after-hours calls differ?
- What should happen when a call needs escalating?
These are design goals, rather than settings available to configure today.
Designed with the broader iConnex experience in mind.
AI Voice is being explored as part of the wider iTelco Business Phone experience. It may eventually complement iConnex call routing and business communication workflows.
A technical integration is not being offered at this stage. We're working towards an experience that could support existing phone workflows and bring a person into the conversation when appropriate.
Where AI Voice could help.
We're exploring these everyday situations to understand where AI Voice could be useful. They are potential uses, not confirmed capabilities.
Explore Business Phone use casesBusy reception teams
Another possible route for callers while staff help other customers.
Repeat enquiries
Potential help with familiar questions and approved business information.
After-hours calls
Exploring what a useful next step could look like when the team is unavailable.
Multiple locations
Helping callers find the right team or location is a product goal.
Customer-service teams
Understanding the reason for a call could help shape a useful handover.
AI Voice questions
The service is still in development. Here's what we can share about the direction today.
What is an AI Voice Receptionist?
Conceptually, an AI voice receptionist uses conversational technology to help understand caller requests and guide a conversation. iTelco is developing its own service direction around common enquiries and connecting callers with an appropriate next step.
Is iTelco AI Voice available now?
No. AI Voice is coming soon and is not yet commercially available. Final features, integrations and availability are still being developed.
Will it work with iConnex?
We're exploring AI Voice with the broader iConnex experience in mind. It may eventually complement business phone workflows, but a completed integration is not currently offered.
Can it replace my existing phone system?
AI Voice is not available as a replacement for your phone system. The direction being explored is to complement business calling and human support. Talk to iTelco about current Business Phone options.
What types of calls could it help with?
Potential uses include common questions about hours, locations and standard services, and understanding which person or team a caller needs. The final scope is still being developed.
Can I talk to iTelco about my requirements now?
Yes. We'd welcome a conversation about the calls your team handles and where you think AI Voice could help. Use the Talk to iTelco link to contact our team.
What would you want an AI receptionist to handle?
We're interested in how businesses would use AI Voice in the real world. Talk to us about the calls your team handles today and where an AI receptionist could help.