HYPER 2000
Suited to the highest-demand households, where heavier online activity and large transfers are part of daily life.
Residential Broadband Plans
Choose your speed
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Broadband for life at home
Choose the broadband speed tier that suits your household, then choose your modem during Signup. You can use a compatible modem you already own or select an iTelco rental option.
Our team confirms your address, service availability and wholesale network details before proceeding. For help with your service, visit iTelco Support or browse the Knowledgebase.
Which plan is right for you?
Think about how your household uses the internet at the same time. These scenarios are a starting point; your connection, modem and Wi-Fi setup also affect your experience.
Get HYPER
MAX 1000
A good fit for larger or more heavily connected households balancing streaming, working from home and other online activity.
STANDARD 500
Suited to everyday household use, including streaming, video calls and working from home.
STARTER 100
A starting point for lighter household use, such as browsing, email and occasional streaming.
Your modem, your choice
- BYOD: use your own compatible modem. Support for third-party modem configuration may be limited.
- Basic modem rental: select this option and review the available details during Signup.
- Premium modem rental: review this rental option during Signup before choosing.
Choose a plan to select your modem
Residential plan and listed add-on prices are incl GST. Signup shows your selected modem, optional extras and combined monthly total.
Getting connected
- Choose your plan. Select your modem and any optional landline or calling pack during Signup.
- Submit your details. Tell us your service address and how to contact you.
- We confirm the connection. iTelco checks availability and wholesale network details, and confirms any applicable pricing difference with you before proceeding.
- Arrange the next steps. Our team contacts you about installation or activation arrangements as appropriate for your address.
Moving from another provider?
Let us know about your current connection when you sign up. We may need to confirm your existing service details to guide you through the next steps.
Avoid cancelling your current service prematurely; wait until you have advice about the transition. If you are unsure where to start, contact iTelco.
Residential broadband questions
Need more help?
- Email:
- support@itelco.nz
- Phone:
- 0508 483 526
- Contact:
- Contact us
Are Residential prices GST inclusive?
Yes. Residential plan prices and listed modem, landline and calling-pack prices are incl GST. Signup shows the combined monthly total for your selection.
Can I use my own modem?
Yes, if it is compatible with your broadband service and connection type. Choose BYOD during Signup and review the compatibility and support information before continuing.
How do I choose the right plan?
Use the household scenarios in the plan guide to narrow your choice. Consider your usual online activities and how much happens at once. Talk to us if you need help choosing.
What happens after I submit Signup?
Our team checks your address and connection details, then contacts you about the next steps. Installation or activation arrangements follow once the relevant details are confirmed.
Is availability confirmed immediately?
No. Submitting Signup does not confirm availability. Our team confirms your address and fibre availability before installation is scheduled.
Can I add a landline?
Yes. Signup offers an optional landline and calling packs. You can review the available choices and their GST-inclusive prices before submitting.
What if my address uses another wholesale network?
Your final price may differ if a different wholesale network, such as Chorus, Enable or Tuatahi, applies at your address. We will confirm this with you before proceeding.
Find your household's next connection
Choose a plan to start Signup, or talk to us about what you need.