Helpdesk & User Support
A responsive point of contact when your team needs IT help.
- Remote troubleshooting
- Onsite support when required
- User setup and access issues
- Printer, software and device support
Managed IT that keeps your business moving.
From everyday user support to devices, Microsoft 365, security and ongoing technology management, iTelco gives your business one team to call when IT needs attention.
Talk to our IT team →
Your IT team, without needing to build one in-house.
We support the technology your people use every day and help keep it reliable, secure and properly managed.
Whether you need us to act as your outsourced IT team or work alongside people already in your business, the goal is simple: fewer IT headaches, faster support and technology that works the way it should.
Day-to-day support and the bigger IT picture.
Managed IT should be more than fixing a laptop when something breaks. We help manage users, devices, cloud services, security and the ongoing decisions that keep your environment working.
Microsoft 365
Support and administration for the Microsoft tools your business relies on.
- Microsoft 365 administration
- Email and account setup
- Teams and SharePoint support
- Licensing and user changes
Device Management
Keep business computers and devices organised, maintained and supported.
- PC and laptop setup
- Updates and maintenance
- Device monitoring
- Hardware lifecycle planning
Security & Protection
Practical security controls to help reduce risk across users and devices.
- Endpoint protection
- Security monitoring
- Account and access controls
- Security recommendations
Backup & Recovery
Help protect important business information and prepare for when something goes wrong.
- Backup planning
- Cloud backup options
- Recovery assistance
- Business continuity guidance
IT Planning & Advice
Technology decisions based on what your business actually needs.
- Technology roadmaps
- Hardware recommendations
- New starter and leaver processes
- Upgrade and replacement planning
IT problems don’t always stop at the computer.
Because iTelco also works across connectivity, business phones, mobile, networks and hardware, we can look at the wider environment instead of immediately sending you to another supplier.
Simple support, with a plan behind it.
Step 1
Understand
We learn how your team works and what technology you currently rely on.
Step 2
Stabilise
We identify immediate issues, risks and anything that needs attention first.
Step 3
Support
Your team gets a clear place to go when they need IT help.
Step 4
Improve
We help plan upgrades and improvements instead of only reacting to problems.
Looking for a better way to manage IT?
Tell us about your team, your current setup and where you need support.